Shipping Policy

100% Free Global Shipping For All Orders
Our official store proudly offers completely free worldwide shipping for every order with absolutely no strings attached, creating a cost-effective and stress-free shopping experience for all global customers. Unlike most beauty retail platforms that require minimum order values to unlock free shipping or add hidden regional surcharges for international deliveries, we eliminate all shipping fees, service charges, and handling fees for every purchase regardless of order total, purchase quantity, delivery destination, or customer region. There are no hidden costs, unexpected fees, or conditional restrictions applied to our free shipping service.
This universal free shipping policy applies to all product categories available in our store, including full-size hair care products, treatment sets, and daily maintenance items. Whether you place a small single-item order or a large bulk purchase, you will always qualify for our standard free global delivery service. We launched this permanent free shipping initiative to remove shopping barriers for customers worldwide, allowing every user to access our clean, inclusive hair care products without worrying about additional logistics costs. Our goal is to make premium clean beauty accessible and affordable for every customer across all regions and countries.
Standard Order Processing Timeline
All successfully paid and confirmed orders undergo standardized warehouse processing within 1 to 3 business days. Our professional warehouse team strictly follows first-come, first-served order processing rules to ensure fairness and efficiency for all customers. After payment confirmation, each order enters our internal verification system for order detail checking, product inventory confirmation, and address validation to prevent shipping errors, missing items, or delivery failures caused by incorrect customer information.
Once verified, orders proceed to professional packaging procedures, where products are carefully packed with shockproof, protective packaging materials to avoid damage during long-distance transportation. Our staff conduct final quality inspections before shipment to ensure all packaged items are intact, sealed, and consistent with order content. Orders submitted during weekends or official public holidays will be processed on the next official business day, as warehouse logistics services are suspended during non-business hours to ensure orderly and accurate order management.
Global Delivery Cycle & Logistics Arrangement
After official shipment, the standard global delivery period ranges from 6 to 12 business days. This estimated delivery timeframe covers international transportation, regional transit sorting, customs clearance procedures, and final local delivery to your designated shipping address. While we maintain stable long-term cooperation with high-efficiency global logistics providers to ensure fast and safe delivery, please note that external factors including regional customs clearance efficiency, local logistics operational status, seasonal shipping peak periods, and unforeseen public events may occasionally cause minor delivery delays beyond our control.
We provide full global delivery coverage and do not require customers to submit any personal declaration documents or handle complex customs procedures independently. Our logistics partner team professionally processes all international shipping documentation, customs declaration formalities, and transit arrangements on behalf of customers, saving users from complicated cross-border logistics operations. Customers only need to provide accurate and complete shipping address information to receive their orders smoothly.
Logistics Tracking & After-Sales Guarantee
Once your order ships, you will receive an official shipping confirmation notification containing a valid logistics tracking number, allowing you to monitor your package’s real-time transportation status online at any time. Our customer service team continuously tracks all in-transit orders and actively follows up on abnormal logistics situations such as delayed transit, stuck customs clearance, or suspended local delivery. If your package encounters logistics abnormalities within the delivery cycle, our team will promptly verify the situation and provide effective solutions to ensure your order reaches you safely as soon as possible.
We take full responsibility for the entire logistics process from warehouse shipment to final delivery completion. Our comprehensive shipping guarantee ensures customers can shop confidently without worrying about logistics risks, shipping fees, or complicated cross-border procedures, delivering a simple, convenient, and worry-free international shopping experience for every global user.